Privacy Policy

1. Information We Collect

When you schedule a service appointment, request diagnostic quotes, or contact our customer support team, we collect personal contact information (including your name, phone number, email address) and vehicle details (vehicle make, model, year, VIN number, and registration plate).

We also automatically collect standard technical device telemetry such as browser type, IP address, and page interaction timestamps to maintain site security and optimize service performance.

2. How We Use Your Data

To process and confirm automotive repair and maintenance bookings.

To provide diagnostic assessments, vehicle health reports, and transparent repair estimates.

To communicate critical service progress updates and notify you when your vehicle is ready for collection.

To fulfill statutory accounting, warranty record-keeping, and legal compliance obligations in the UAE.

3. Data Security & Storage

All customer records and technical telemetry are stored on encrypted servers with role-based access restrictions.

We never sell, trade, or rent customer personal information to third-party marketing companies.

4. Your Rights Under UAE Law

You have the statutory right to request access to, rectification of, or erasure of your personal records stored in our systems.

To exercise your privacy rights, please contact our data compliance officer at automotivesamco@gmail.com.